jon juffer
I am an Account Manager based outside Minneapolis, Minnesota.
Experienced sales and account management for logistic, fintech and e-commerce with extensive technical and development background.
I am an Account Manager based outside Minneapolis, Minnesota.
Experienced sales and account management for logistic, fintech and e-commerce with extensive technical and development background.
Currently, I am an Account Manager at C.H. Robinson Inc. We solve logistics problems for companies across the globe and across industries, from the simple to the most complex.
For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, our people and technology literally move the world.
University of Minnesota - Twin Cities
MSU-A Akita, Japan
Manage and maintain client accounts.
Document work practices to ensure knowledge management.
Establish and maintain client relationships. Validate business requirements and planned flow of funds to sell creative solutions aligned with customer needs.
Understand complex business portfolio problems, visualize client internal systems and technology, and map customer goals and objectives to Prime Trust solutions.
Ability to establish confidence in recommendations via product expertise, custom product demonstrations, technical phone calls, workflow outlines, RFP/RFI responses, and business process diagrams.
Make customer portfolio recommendations that drive long-term, high ROI solutions. Partner with sales to deliver on revenue plan (Q1 2023: Target $3m, Actual $3.3m).
Develop custom demonstration sites (POCs) to acquire SMB (small/medium business) clients while achieving company goals to grow targeted customer base.
Prepare and deliver technical demonstrations explaining the shopper and client experience of our API based and hosted checkout solutions to both business and technical users.
Provide customer portfolio support by troubleshooting technical problems. Assist with technical documentation for product installation/administration and client training.
Reduced average client implementation duration from 6 months to 30 days; while delivering gross profit margin of 60%.
Develop and facilitate education workshops for regional offices (keynote speaker for CX Platform boot camp for German, UK, and Taiwan offices).
Gather and validate business requirements to develop cohesive designs aligned with client branding and feature set.
Partner with 3luxe founder to negotiate project scope with key stakeholders to facilitate shared understanding and support towards project goals.
Modify existing page layouts with new functionality within a Ruby on Rails environment.
Solicit and drive active business opportunities to build independent consulting services.
Network and partner with organizations, clients, and other independent business owners to gain industry visibility.
Provide technical consulting expertise to deliver quality solutions that meet client specifications.
Streamlining and improving the buying process of Digital River’s highest grossing dealer store.
Develop and deliver hands-on training to new team members and consultants.
