jon juffer
I am an Ecommerce Project Manager based outside Minneapolis, Minnesota.
Experienced sales and account management for logistic, fintech and e-commerce with extensive technical and development background.
I am an Ecommerce Project Manager based outside Minneapolis, Minnesota.
Experienced sales and account management for logistic, fintech and e-commerce with extensive technical and development background.
Currently, I am an Ecommerce Project Manager at TravelNet Solutions. We strive to solve the most difficult technology and workflow challenges for short-term rental companies. Our software solutions help customers become more efficient and profitable in the modern marketplace.
For more than 21 years, TravelNet Solutions (TNS) has provided integrated software and marketing solutions for the hospitality industry anchored by its flagship Track Property Management System and other products under the Track banner. With ongoing investment in the development of the platform's native features and 70+ integration partners and a growing list of native features, Track helps hospitality pros level up through digital transformation.
University of Minnesota - Twin Cities
MSU-A Akita, Japan
Engage with customers at all levels and stages of the customer lifecycle and ensure they successfully implement TNS critical functions.
Manage projects specifically focusing on the scope of work, deliverables, tasks and due dates.
Communicate with clients to inform them about project progress, resolve issues and address client concerns and/or requests.
Build credible and personalized relationships at multiple levels across functional departments within the customer supply chain.
Facilitate training through product demonstrations. Conduct regular business reviews to uncover new opportunities, increase sales, retain and grow the business.
Establish and maintain client relationships. Validate business requirements and planned flow of funds to sell creative solutions aligned with customer needs.
Understand complex business portfolio problems, visualize client internal systems and technology, and map customer goals and objectives to Prime Trust solutions.
Ability to establish confidence in recommendations via product expertise, custom product demonstrations, technical phone calls, workflow outlines, RFP/RFI responses, and business process diagrams.
Make customer portfolio recommendations that drive long-term, high ROI solutions. Partner with sales to deliver on revenue plan (Q1 2023: Target $3m, Actual $3.3m).
Develop custom demonstration sites (POCs) to acquire SMB (small/medium business) clients while achieving company goals to grow targeted customer base.
Prepare and deliver technical demonstrations explaining the shopper and client experience of our API based and hosted checkout solutions to both business and technical users.
Provide customer portfolio support by troubleshooting technical problems. Assist with technical documentation for product installation/administration and client training.
Reduced average client implementation duration from 6 months to 30 days; while delivering gross profit margin of 60%.
Develop and facilitate education workshops for regional offices (keynote speaker for CX Platform boot camp for German, UK, and Taiwan offices).
Gather and validate business requirements to develop cohesive designs aligned with client branding and feature set.
Partner with 3luxe founder to negotiate project scope with key stakeholders to facilitate shared understanding and support towards project goals.
Modify existing page layouts with new functionality within a Ruby on Rails environment.
Solicit and drive active business opportunities to build independent consulting services.
Network and partner with organizations, clients, and other independent business owners to gain industry visibility.
Provide technical consulting expertise to deliver quality solutions that meet client specifications.
Streamlining and improving the buying process of Digital River’s highest grossing dealer store.
Develop and deliver hands-on training to new team members and consultants.
